Serving good quality coffee is not the only way by which the customers can get happy. The customers require much more than a perfectly brewed coffee in Sydney. There are a couple of things which every cafe in Sydney follows to provide the customers with the best service.
- Be polite and generous
Generosity and politeness are what the customer desires while placing an order. If the customer does not get the right kind of treatment in the sense of behaviour, then no matter how brilliant coffee is being served in the cafe, the customer will never desire to enter the coffee shop.
- Treat them as the visit you regularly
As we all know that the cafe and the barista staff tends to be more cordial with the customers who visit them regularly. But it is the responsibility of the baristas that the customers who are visiting them for the first time or who visit them frequently, should be treated as if they visit you regularly.
- Try to make the drink if it is not right
If you think that the drink which you made did not come out to be right or perfect as you wanted, then you should not be compromising with that. Instead, you should try to make the drink again, so that the customers do not get disappointed.
- Conduct some event for the customers
The best way to grip the customers is to conduct some events which will appreciate the customers who are regularly visiting you and are admiring you. It will give them the feeling that something special is being done for them just because they have chosen your spot as the best coffee spot which you can visit regularly.
- Try to recommend the customers if they are confused
For example, You can set an offer like if a customer does not like the drink which he or she has ordered in the first place, then he or she surely can order for something else with no additional cost. It will
- Serve the newly launched items for free
If you have invented something new and you want it to get popular then you should serve that drink free of cost to your customers.
- Make them feel special by serving them at their tables
If you want the customers to feel special, then the customer service executives can carry out this purpose by serving the drinks to the customers at their tables.
- Offer something complimentary with coffee
Do not offer plain coffee. Instead, try to offer something with the coffee and that too should be complimentary. It will influence the customers to recommend you to several other customers.